Terms of Service

This page informs you of my services regarding a commission or purchase from this site.

Payment

To secure your portrait order, a 25% deposit is required. I will invoice you via PayPal with an estimated completion date for the portrait. After you have secured a spot I will start a digital mock-up from the main photograph. If changes are requested, this is the time to do it. Once you approve the digital mock-up I will start the final painting or drawing. In a few weeks or more I will send an image via email of the final artwork and once approved, the remaining 75% will be due before shipping.

Packaging

I take great care in packing your painting or drawing to insure that it reaches you safely. All artwork is wrapped in Glassine paper (a smooth and glossy paper that is air, water and grease resistant, pH neutral, and acid free.) which is also wrapped in craft paper (and shipped in a lined strong box; includes: three layers of protection; two layers of convoluted foam and one layer of Perf-Pack foam) It is advisable to keep the box if ever you need to store your artwork in the future.

Shipping

As of now I am only shipping within the United States. International shipping will be offered at a later date, sign-up with my newsletter on my welcome page to receive updates.

All artwork will be fully insured and a tracking number will be supplied at your convenience. You can expect 1-5 days in transit once shipped. If you need your artwork by a specific date, and I will do my best to accommodate you.

Sales Tax May Apply

I operate out of my studio in Washington, therefore, if you are a resident of Washington commissioning or purchasing my artwork, a sales tax will be added to your order.

Returns
If your artwork is damaged in transit, I will request that you send a photo of the damage or send the artwork back (shipping costs will be reimbursed). If any part of the frame or artwork is damaged I will fix, replace or repaint a duplicate of the work for you at no additional charge.

Please contact me immediately at inquiry@TiffanyProthero.com if any damage has occurred.